Frequently Asked Questions

What is your return policy?

For most items, if you receive a defective item, we will replace it or refund you, and we will cover return shipping. Contact us with your concern, and we will make arrangements to provide you with a return shipping label. Once we have the item back in our shop, we will inspect it and refund you. For more info on our Return Policy, click here.

What are my shipping options?

For Canadian orders, we ship using Canada Post Expedited Parcel, which is one step up (faster) than Standard shipping. Shipping times with this method are between 2 and 8 business days depending on where you are in the country relative to southern Ontario. For orders over $100, this option is free. You may also select Xpresspost or Priority shipping - these are more expensive options but are faster.

When will I receive my order?

You will have received an email from us on the date your item shipped. Within this email is a Canada Post tracking number. Input that number here for information on where your package is, and an estimate of when it will be delivered.

What do I do if I never received my order?

Contact us if you are concerned that your order is lost. We will look into it and if necessary, begin an investigation with Canada Post. Note that lost packages are very rare, and it is much more likely that your shipment is delayed somewhere.

How do I make changes to an order I've already placed?

Reach out to us via email at info@canada-drone.ca and let us know what you'd like to add. If your order has not yet shipped, we'll be happy to add something to your order.

I need something but I don't see it available on your website.

No problem - let us know what you're looking for and we'll do our best to track it down and get you a quote and an ETA. Often these requests turn into regularly carried items! We source parts frequently, and we have a local supplier we deal with so in many cases we can ship your part out the next day.

Do you do any dropshipping from China?

We tried that for a while and it didn't work out very well for our customers, and so we don't anymore. Some of our product is sourced from China, but everything on our site is stocked locally.

Do you do repairs?

We have partnered with a local authorized DJI repair shop. You can enter your repair info here and we will take care of the details and communication with you after that. Hassle free.

How does your trade-in program work?

Step one is to visit our Trade-in page, here. Enter in the required info about the drone you want to trade, and upload the requested images. We will review your trade and often respond the same day with an offer. If you accept our offer, we'll create a discount code for the amount of our offer, that you can use on anything in our store. We even cover the shipping of the item to us (we add it to the discount code). This is a very popular program as people look to upgrade their current drone.

Why don't you have a phone number or chat function?

At the moment we are a very lean and mean operation. We rely on good old-fashioned email to communicate with our customers, but if you email us, you will find that we respond very quickly, often within minutes if it's between the hours of 7am and 11pm eastern time.

Are you an authorized DJI dealer?

Yes - we are a member of the DJI "sub-dealer" program, where we are allowed to purchase and resell DJI product from a local distributor of DJI product. We are bound by DJI's pricing policies. DJI products purchased by us will be honoured in the event of a warranty claim with DJI.

Why should I buy from your site?

The short answer? Customer Service. We are passionate about drones, and laser-focused on growing our business by satisfying each and every customer. Our customer testimonials (see our Home Page) are all written by customers who feel that we provided them with exceptional service - and they are unsolicited (but we do have their permission).

If there is a problem with your order, we make it right, even if it costs us money. The vast majority of our customers place their order, receive it in a short amount of time, and are happy with the way the transaction went. In the few instances where problems arise, we want to quickly make it right for you in whatever way makes sense for you. We believe if we can take a problem, and handle it properly, we can build customer loyalty, and that's ultimately our goal - lots and lots of loyal customers. We are trying to grow our business and stand apart from our competition by offering great products at great prices, with great service.

Many other online retailers of drones have a brick and mortar store, and their online business is secondary to their retail store. At Canada Drone, online is all we do, and so we pay very close attention to our customers' needs and experience on our site.